Last updated: April 11, 2026
IMPORTANT: By submitting the signup form, creating an account, or using TradesAI Operator services, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions set out below. Your continued use of the Service constitutes acceptance of these Terms.
This Terms & Conditions Agreement constitutes a legal and binding contract between you (the "Client" or "Customer") and TradesAI Operator, operated by Raymond Sovereign Ltd ("Company", "we", "us", "our", "Provider"). By completing the signup process, submitting payment information, or accessing the Service in any manner, you represent that you are authorised to enter into this binding contract on behalf of your business and that you accept all terms contained herein without reservation or modification.
TradesAI Operator provides an artificial intelligence-powered virtual receptionist service for small to medium-sized UK trade businesses. The Service includes: 24/7 AI call reception, voice configuration, Google Calendar integration, auto-logging to Google Sheets, SMS confirmations, emergency detection, compliance certificate management, and intelligent lead scoring.
A one-time setup fee of £1,197.00 GBP is required upon subscription. This fee covers bespoke system configuration, AI voice customisation, Google Calendar and Sheets integration, Twilio phone provisioning, API setup, and initial onboarding. The setup fee is non-refundable without exception, whether you cancel within the initial 7-day period, during your subscription, or upon termination for any reason (including service dissatisfaction or early cancellation).
The Service costs £447.00 GBP per calendar month, billed in advance on your billing anniversary. Your subscription requires a 12-month Initial Term commitment.
You may cancel your subscription within 14 calendar days of initial payment and receive a full refund of your monthly subscription fees (£447.00) by emailing admin@tradesaioperator.uk with your business name and account email. The one-time setup fee (£1,197.00) is non-refundable in all circumstances. This 14-day window is your risk-free trial period to test the Service.
After the 14-day refund period expires, you are committed to a 12-month Initial Term. If you request cancellation at any point after day 14 and before the end of month 1, a £500 early termination fee applies (in addition to your remaining subscription obligations). This fee covers our onboarding, system provisioning, and team allocation costs. Your remaining monthly fees for the full 12-month term become immediately due and payable in full.
After 30 days from initial payment, the service becomes non-refundable. You remain bound by the full 12-month Initial Term. Any attempted early termination after month 1 will result in all remaining 12-month fees becoming immediately due. No partial refunds or credits are issued for unused portions of the subscription.
Upon completion of the Initial 12-Month Term, your subscription automatically renews for successive 12-month periods at the then-current monthly rate, unless you provide written cancellation notice at least 30 days before the renewal date. Renewal subscriptions may be cancelled with 30 days' written notice, with all remaining fees for the current 12-month cycle due and payable.
You agree to: provide accurate business information, comply with all UK trade regulations (Gas Safe, NICEIC, NAPIT, TrustMark), obtain customer consent before logging their data, maintain confidentiality of credentials, not reverse-engineer the Service, not use it for unlawful purposes, and monitor your account for unauthorised access.
You own all customer data. The Company processes data on your behalf via Google Sheets and Google Calendar (your own accounts). We comply with UK GDPR. Upon termination, you have 30 days to export data before deletion.
AI Limitations: While highly capable, Claude Haiku AI may misunderstand accents or complex requests. The Company does not guarantee error-free performance.
Emergency Detection: The AI detects common emergency keywords and alerts you via SMS. However, it may fail to detect some emergencies. You must maintain manual emergency response procedures as backup. We are not liable for failure to detect genuine emergencies.
We aim for 99.5% uptime but do not guarantee uninterrupted service. Downtime may occur due to maintenance, third-party failures (Google, Twilio, Anthropic, ElevenLabs), or security incidents. No refunds are issued for downtime.
Limited Warranty: The Service will perform substantially in accordance with our published documentation. If it materially fails, we will remediate the issue or refund monthly fees for the affected month only.
Disclaimer: EXCEPT AS ABOVE, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Cap on Liability: Our total liability shall not exceed the fees you paid in the 12 months preceding the claim.
Exclusion of Damages: WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST REVENUE, LOST PROFITS, OR LOSS OF BUSINESS OPPORTUNITIES.
We may terminate your access immediately if you violate these Terms, fail to pay within 30 days, use the Service for unlawful purposes, or breach security obligations. Upon termination for cause, no refunds are issued.
These Terms are governed by English law. Both parties submit to exclusive jurisdiction of English courts. Good faith dispute resolution required before legal action.
TradesAI Operator Ltd
Email: admin@tradesaioperator.uk
Web: https://tradesaioperator.com
Registered Office: Virtual UK Office, London
If any provision of this Agreement is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, that provision shall be severed from this Agreement and the remaining provisions shall continue in full force and effect. The parties shall negotiate in good faith to replace the severed provision with a valid provision that achieves the original economic and legal intent.
This Agreement, including all referenced documentation and schedules, constitutes the entire agreement between you and the Company regarding the Service and supersedes all prior negotiations, representations, and agreements, whether written or oral. No additional terms, conditions, or representations shall be effective unless expressly agreed in writing and signed by both parties.
You may not assign, transfer, sublicense, or delegate any rights or obligations under this Agreement without the Company's prior written consent. Any attempted assignment without consent is void. The Company may assign this Agreement to any successor, affiliate, or third party in connection with a merger, acquisition, or sale of assets, with written notice to you.
Neither party shall be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or infrastructure failures of third-party providers (Google, Twilio, Anthropic, ElevenLabs). The affected party shall notify the other party of the force majeure event and use reasonable efforts to resume performance.
This Agreement is for the sole benefit of you and the Company. No third party, including your customers, employees, or partners, has any rights or claims under this Agreement, except as expressly stated herein.
Any legal notice, demand, or communication required under this Agreement must be sent in writing to the other party. For you to contact the Company, send written notice to: admin@tradesaioperator.uk. For the Company to contact you, we will use your registered email address or phone number on file. Notices are deemed received: (a) upon personal delivery, (b) 3 business days after email transmission if no bounce-back occurs, or (c) 5 business days after postal mail delivery.
The failure of either party to enforce any provision of this Agreement does not constitute a waiver of that provision or any other provision. A waiver must be in writing and signed by the party granting the waiver. No single or partial exercise of a right shall preclude any further exercise of that right or the exercise of any other right under this Agreement.
The following provisions survive termination or expiration of this Agreement: Subscription Fees (unpaid fees remain due), Limitation of Liability, Indemnification, Intellectual Property, Governing Law, Dispute Resolution, and any provision that by its nature is intended to survive termination. All other provisions terminate upon the end of your subscription, except as required by law.
NOTICE: By signing up for TradesAI Operator, you acknowledge that you have read and agree to be bound by all terms contained herein. These are binding legal terms. Preliminary version effective April 11, 2026.