Complaints
We aim to get things right first time. If we haven’t, we want to hear about it.
How to complain
Email complaints@tradesaioperator.uk. Please include your business name, the phone number on your account, and what went wrong.
What happens next
We’ll acknowledge your complaint within 2 working days. We’ll investigate and give you a full response within 20 working days. If we need longer, we’ll tell you why and when to expect an answer.
If you’re not satisfied
If we can’t resolve matters between us, you may pursue the matter through the courts of England and Wales, in line with our Terms.
Data protection complaints
If your concern is about how we handle personal data, see our Privacy Policy — you also have the right to complain to the Information Commissioner’s Office at ico.org.uk.